Shipping FAQ'S

Joshtatumpdx Shipping Policies and Instructions 

Thank you for visiting and shopping at joshtatumpdx!  

Order Timeline (WHERE IS MY ORDER) 

Fulfillment (packing order) is 1-2 business days and then we ship off the next business day. Then you will receive it 3-5 days later once it’s handed to the postal office.  

Shipping timeline is based off shipping selection option in checkout. 

Once the package leaves our business, we do not control the shipping company timelines. 

Why don't I see my Invoice? 

We upload invoices after every live on TikTok, if it has been over a week since you claimed products during a TikTok live, please reach out.  

Beginning February 1st, 2023: If you decline insurance and ship your products through parcel select ground, your order will not be covered therefore not eligible for refund. Insurance is HIGHLY encouraged but not required. Once the products leave my business, I have no control over what happens to it on its way to you.  

All of our orders are shipping through USPS. Insurance is not covered through USPS unless items are shipped via Priority Mail, or you purchase shipping insurance coverage. 

You have three options to ensure your products during shipment (NOT REQUIRED BUT HIGHLY ENCOURAGED) 

Either purchase priority mail shipping through USPS or purchase a shipping insurance policy for that specific package for a cost. Here are your options: 

USPS Priority Shipping Insurance Coverage costs based off zip code. This policy covers your order up to $100.  

OR 

Shipping Insurance Coverage of $50 costs a fee of $5 

Shipping Insurance Coverage of $100 costs a fee of $15 

Shipping Insurance Coverage of $250 costs a fee of $25 

If your purchase is worth more than $250, you may contact us and we can contact the insurance company to give you a personalized quote on how much it would cost for a fee to cover your entire purchase.  

OR 

You can get USPS Priority Shipping coverage up to $100 AND a shipping insurance coverage plan to cover the rest of your package's worth.  

  

Why would I pay extra for shipping insurance? 

This insurance policy covers the specific coverage of items when damaged/broken through mail transit.  

Shoptify, UPS, Pirateship, and most companies exclude crystal, stone, and glass products as non-covered items. This is why we are not using these companies because your products would not have any coverage and you would not have the ease of mind if your package were received damaged/broken. Please reference their policies below.  

Terms and Conditions form Shipping carrier 

  1. Accounts, bills, currency, cash in transit, evidence of debt, checks, money orders, COD payments, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), televisions, monitors, screens, perishable cargo or similar property, eggs, any stone or ceramic slabs, automobiles, motorcycles, live animals, flowers, plants, seeds, cigarettes/cigars, cotton, tobacco, windows, plate glass, stained glass, float glass, guns and firearms (including ghost guns and 3D printed guns, including blueprints for such guns, and any part, component or kit for any gun or firearm), rocks (including geodes, crystals, amethyst, clusters, minerals, fossils, and similar), and hemp-derived products and products that contain cannabidiol (CBD).

https://model.shipsurance.com/shopify/terms_t#EXCLUSIONS

I bought the insurance coverage, now what?

You have the ease of mind knowing that if anything happens to your package in transit that you are covered the insurance amount!

My package is damaged, and I purchased insurance coverage, how do I file a claim?

You have 24 hours from delivery to file a claim to be eligible for investigation. Past the 24-hour window, your policy expires and will be deemed ineligible for investigation. So please file a claim within 24 hours of delivery.

1) Take pictures of the package it came in, and of the damaged/broken products.

2) Specify which products were damaged/broken in your order. 

3) Click on the "Contact" tab and insert your information for contact. 

4) Within 1-3 business days, the insurance company will let us know updates on your claim status. We will keep you updated as we receive information. They decide whether the claim is approved or unapproved. 

Why would my claim be unapproved?

There are exclusions and requirements in the claim process. Please see company information below.

Claims are individually investigated through carrier, business, and customer evidence. After delivery of package, the customer is required to submit a claim request within 24 hours of delivery from carrier (USPS, UPS, etc). The customer will submit evidence based on their behalf for proof to the business. This can include photographs of the package, photographs of damaged/broken items, and/or videos. Customer will contact the business within timeframe in order to be eligible for insurance coverage. Outside of 24 hour timeframe after delivery, shipping coverage is expired and ineligible for insurance coverage. Items are considered refundable based off coverage plan if deemed unrepairable or damaged and received by the business in the condition it was delivered.

Claim is approved for refund, now what?

Customer is required to return damaged item/s for a refund. Return shipping costs are not covered. If the item is broken and unrepairable, business will provide refund based off item/insurance coverage.

Return Business Address: 

Joshtatumpdx LLC
16245 SW Medallion Ln
Beaverton, OR 97007

 

Damaged is defined per business regulation.

Joshtatumpdx LLC defines damaged items as chips, dents, tips broken off, and full pieces falling off crystals. The customer is required to ship item back in the same condition they received (damaged just like in evidenced photos/video). If item is returned more damaged than received, customer is not approved for refund because customer is responsible to ensure each item is adequately packaged thoroughly with protection from further damage. 

Exclusions include desert rose, celeste, clusters, and fragile materials that may have small items fall off in transit.

Broken is defined per business regulation.

Joshtatumpdx LLC defines broken items as items that are broken in half/multiple pieces, major chunks of glass/crystal shards, or whether the item is deemed unrepairable. The item does not need to be returned when it is broken. Refund will be based on items cost to client per invoice receipt and insurance claim policy coverage.

Example, a customer bought a package for $300. A tower was deemed broken and was bought by the customer for $90. The shipping insurance policy covers package up to $250. The refund amount will be $90 because the rest of the package was delivered unbroken.

Example, the customer bought $250 shipping insurance policy and their package was delivered. Everything inside this package is broken. Customer bought all products for $500, customer will receive $250 per insurance coverage.

Example, the customer bought specific shipping insurance policy to cover entire package's worth of $500. Packaged was delivered with broken and damaged items. Damaged items are required to be return to business in same condition received for refund. Broken items will be refunded once deemed unrepairable per each item costs up to $500.

Example, the customer bought specific shipping insurance policy to cover entire packages worth of $500. Package was delivered completely unrepairable; customer will be refunded $500. 

 

Returns and Exchanges

We do not allow returns or exchanges if product is still in good condition. If damaged, please return per insurance policy coverage for refund. If you did not purchase priority shipping with USPS or purchase shipping insurance, returns will not be processed, nor refunded. 

 Contact Us

If you have any questions regarding your claim status or insurance coverage requests, please contact:

www.usps.com/domestic-claims 

If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within 1-3 business days.